Returns & Exchanges:

If you are looking to return or exchange a non custom item, please reach out to customer service at shannon@backbeatskates.com to receive a Return Authorization within 7 days of receiving your order.  All items must be new, in original packaging and include the return authorization number and arrive within 14 days of you receiving your order. Skates must be in the original Riedell box and then placed in an additional shipping box to ensure a safe delivery.

Custom skate orders are not eligible for return or exchange.

Shipping:

All items are shipped via FedEx Ground.  We will provide a tracking number when your order ships.  Ship times are 2-3 days once the order is received for non custom items and 6-10 weeks for custom boots to arrive.

Payment:

When ordering custom skates, a 50% deposit is taken when ordering and the balance is paid on pick up or the day your order ships.